Last year, I met Melan Clinic with the use of a dental cleaning package, and then all the dental care and 6 filling procedures were performed by Utku, who I learned has now left Melan Clinic. Last week, when I went to the clinic as a result of an old filling breaking, it was determined that my new 1-year-old filling next to the broken filling had separated from the tooth. For the renewal of this filling, a 21% discount was made on the filling to be made. After the procedure, when I asked whether the fillings made by Utku teacher last year had warranty conditions, I was told that no guarantee could be given for any procedure. Only the dentist Kübra Demir, who performed the procedure on 2 of my teeth whose procedures were completed this week, stated that a warranty was given. However, I think that procedures performed in the service sector, especially in a sensitive field such as healthcare, should guarantee patient satisfaction and transaction quality for a certain period of time. I would expect such situations to be evaluated in terms of patient rights and service quality, and at least for the institution to take responsibility for the problems experienced after the procedure, instead of the dentist. I chose you because of the trust I have in your institution and your physicians. However, I think that the fact that the warranty coverage depends only on the dentist who performs the procedure does not coincide with a corporate healthcare approach. I will choose other clinics for my future treatments.