Die Gyncentrum Kinderwunschklinik führt jährlich über 1.000 IVF-Zyklen durch und ist auf die AneVivo-Befruchtung für eine natürliche Embryonalentwicklung spezialisiert. Die Kryokonservierung von Embryonen kostet etwa 2.990 EUR – dies umfasst in der Regel die Blastozystenkultur, das Einfrieren sowie die Lagerung für ein Jahr. Die ISO-zertifizierte Klinik bietet umfassende Gentests und Zugang zu einer internationalen Gametenbank. Patienten geben eine Weiterempfehlungsrate von 93 % bei einer Zufriedenheit von 4,6/5 basierend auf 48 Bewertungen an.
","text_type":"mt_wow_description","best_texts":{"techniques":"Kryokonservierung von Embryonen, ICSI, IMSI, AneVivo, Blastozystenkultur (bis Tag 5)","good_fit_for":"Erhalt der Fruchtbarkeit durch Kryokonservierung von Embryonen","why_its_ranked":"Die Klinik bietet das Einfrieren und die einjährige Lagerung von Embryonen in ihren Premium-Paketen an, führt jährlich über 1.000 IVF-Zyklen durch und setzt innovative Methoden wie AneVivo ein. Die Einrichtung ist ISO-zertifiziert und weist eine Weiterempfehlungsrate von 93 % auf."},"agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}],"procedure_prices":[{"prices":{"price_from":140,"price_to":140,"currency":"USD","id":62891},"operation":{"id":397,"name":"Kryokonservierung von Embryonen","alias":"embryo-cryopreservation"}},{"prices":{"price_from":55.844576929671994,"price_to":223.37830771868798,"currency":"USD","id":9864},"diagnostic":{"id":174,"name":"Samenanalyse","alias":"semen"}},{"prices":{"price_from":90,"price_to":120,"currency":"USD","id":64709},"diagnostic":{"id":642,"name":"Beratung durch einen IVF-Spezialisten","alias":"consultation-with-an-ivf-specialist"}}],"reviews":[],"clinic":{"id":297,"alias":"gyncentrum-fertility-clinic","name":"Gyncentrum Fertility Clinic","logo":"https://s3.eu-central-1.amazonaws.com/bookimed/clinic_logo/297-6ac3a2ab5d9f6.png","short_description":"Das Netzwerk der Privatkliniken Gyncentrum ist eines der ältesten in Polen für die Behandlung von Unfruchtbarkeit. Gyncentrum bietet ein umfassendes Spektrum an medizinischen Dienstleistungen für künstliche Befruchtung, Pränataldiagnostik und plastische Gynäkologie. Die Klinik bietet Zugang zur International Bank of Sperm and Eggs Gyncentrum International. Ginsentrum führt die staatlichen IVF-Programme in Polen durch. Spezialisten der Klinik waren die ersten im Land, die damit begannen, die innovative Technologie der Anevivo- Fertilisation in natürlicher Umgebung anzuwenden.
\n","images":[{"base_url":"clinic/5d4d84077acb1","title":"Wartebereich in der Gyncentrum Fertility Clinic mit modernen Stühlen und Schwangerschaftsfotos"},{"base_url":"clinic/5ab24b8998ad3","title":"Empfangsbereich der Gyncentrum Fertility Clinic Katowice mit modernem Interieur"},{"base_url":"clinic/5ab24b8a1bc29","title":"Moderner Wartebereich in der Gyncentrum Fertility Clinic mit Sitzgelegenheiten und Dekor"},{"base_url":"clinic/5d4d83e2a0b80","title":"Patientenzimmer in der Gyncentrum Fertility Clinic mit Krankenhausbett und moderner Ausstattung"}],"flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}],"geo":{"country":{"name":"Polen","id":17,"alias":"poland","iso_code":"PL"},"city":{"name":"Kattowitz","id":356,"alias":"katowice"},"address":"ul. Mehoffera 10, 31-322 Kraków"},"rating":{"rating":4.7,"google":3.8,"percent_of_satisfied_clients":93},"statistics":{"number_of_reviews":73,"doctors_number":20,"year_foundation":2011},"accreditations":[{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/5db982e01da4b.jpeg","name":"Internationale Organisation für Normung","country_code":"CH"},{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/5ceb72be5c3ae.jpeg","name":"TÜV AG Unternehmensforschung & Investitionszertifikat","country_code":"DE"},{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/5dfa1923639f0.jpeg","name":"Patientenwahl bei IVF","country_code":"UA"}],"agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}]}}],"meta":{"total_count":1,"total_pages":1}},"clinicsMeta":{"total_count":1,"total_pages":1},"clinicsCount":1,"clinicsCountByEntity":{"clinic_count":70},"doctors":{"doctors":[],"meta":{"total_count":0,"total_pages":1}},"reviews":{"reviews":[{"id":19899,"user":{"id":621203,"name":"Olga Novak","country_code":"UA","country_name":{"de":"Ukraine"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":1},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Wir haben uns für das Hinzentrum Klinikum Kotowice entschieden - und wir haben unsere Wahl nie bereut.\n Von dem Moment an, als wir die Koordinatorin kennenlernten, bis zum letzten Besuch in der Klinik, verliefen alle Schritte ohne Hindernisse oder Enttäuschungen.\nDie Koordinatorin Vera ist eine wunderbare, einfühlsame Person, die nie unaufmerksam war und sich immer meldete, wenn sie etwas brauchte. Der Besuch und die Bekanntschaft mit dem Arzt, Vera wurde unter Berücksichtigung aller unserer Wünsche organisiert.\n\nIn der Klinik wartete eine Dolmetscherin auf uns - Alona. Sie begleitete uns bei jedem Besuch in der Klinik, so dass es keine Probleme mit der Kommunikation gab. Wir hatten jederzeit die Möglichkeit, sie um Hilfe zu bitten.\n Das Personal der Klinik ist im Allgemeinen sehr freundlich und lächelt.\n \nAlicia Gajevska-Kuharek ist eine Ärztin, die weiß, was sie tut, offen für Gespräche ist, alle unsere Fragen beantwortet und absolut vertrauenswürdig ist.\n\nIm Allgemeinen wurden alle Phasen des Protokolls rechtzeitig und schnell organisiert, alle Informationen waren verfügbar und vor allem wurden alle unsere Fragen beantwortet.\n\n Alle Erwartungen wurden mehr als erfüllt.","en":"We chose Hinzentrum Klinikum Kotowice - we have never regretted our choice.\n From the moment we met the coordinator to the last visit to the clinic, all the steps came without any obstacles or disappointments.\nThe coordinator Vera is a wonderful, responsive person, never left without attention, was in touch in case of any need. The visit and acquaintance with the doctor, Vera was organised taking into account all our wishes.\n\nWe had an interpreter waiting for us at the clinic - Alona. She accompanied us at every visit to the clinic, so there were no problems with communication. We had the opportunity to ask her for help at any time.\n The clinic staff is generally pleasant and smiling.\n \nAlicia Gajevska-Kuharek is a doctor who knows what she is doing, is open to dialogue, answers all our questions and is completely trustworthy.\n\nIn general, all stages of the protocol were organised in a timely manner, quickly, all information was available and most importantly, all our questions were answered.\n\n All expectations were more than met."},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2025-05-10T09:13:21.187+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Wir haben uns für das Hinzentrum Klinikum Kotowice entschieden - und wir haben unsere Wahl nie bereut.\n Von dem Moment an, als wir die Koordinatorin kennenlernten, bis zum letzten Besuch in der Klinik, verliefen alle Schritte ohne Hindernisse oder Enttäuschungen.\nDie Koordinatorin Vera ist eine wunderbare, einfühlsame Person, die nie unaufmerksam war und sich immer meldete, wenn sie etwas brauchte. Der Besuch und die Bekanntschaft mit dem Arzt, Vera wurde unter Berücksichtigung aller unserer Wünsche organisiert.\n\nIn der Klinik wartete eine Dolmetscherin auf uns - Alona. Sie begleitete uns bei jedem Besuch in der Klinik, so dass es keine Probleme mit der Kommunikation gab. Wir hatten jederzeit die Möglichkeit, sie um Hilfe zu bitten.\n Das Personal der Klinik ist im Allgemeinen sehr freundlich und lächelt.\n \nAlicia Gajevska-Kuharek ist eine Ärztin, die weiß, was sie tut, offen für Gespräche ist, alle unsere Fragen beantwortet und absolut vertrauenswürdig ist.\n\nIm Allgemeinen wurden alle Schritte des Protokolls rechtzeitig und schnell organisiert, alle Informationen standen zur Verfügung und, was am wichtigsten ist, alle unsere Fragen wurden beantwortet.\n\n Alle Erwartungen wurden mehr als erfüllt.","en":"We chose Hinzentrum Klinikum Kotowice - we have never regretted our choice.\n From the moment we met the coordinator to the last visit to the clinic, all the steps came without any obstacles or disappointments.\nThe coordinator Vera is a wonderful, responsive person, never left without attention, was in touch in case of any need. The visit and acquaintance with the doctor, Vera was organised taking into account all our wishes.\n\nWe had an interpreter waiting for us at the clinic - Alona. She accompanied us at every visit to the clinic, so there were no problems with communication. We had the opportunity to ask her for help at any time.\n The clinic staff is generally pleasant and smiling.\n \nAlicia Gajevska-Kuharek is a doctor who knows what she is doing, is open to dialogue, answers all our questions and is completely trustworthy.\n\nIn general, all stages of the protocol were organised in a timely manner, quickly, all information was available and most importantly, all our questions were answered.\n\n All expectations were more than met."},"what_like_text":{"de":"Erreichbarkeit des Personals.","en":"Accessibility of staff."},"what_not_like_text":{"de":"Das ist in Ordnung.","en":"It's okay."}},"comment_about_bookimed":{"de":"Die Koordinatorin von Boikimed ist Vera. Eine Koordinatorin, die Sie nicht nervös und besorgt machen wird. Dank ihrer Professionalität, Reaktionsfähigkeit, Geduld, Einfühlungsvermögen und Dialogfähigkeit war unser Besuch in der Klinik ausgezeichnet.\nDie Kommunikation hinterließ nur positive Gefühle.","en":"The Boikimed coordinator is Vera. A coordinator who will not make you nervous and worried. Thanks to her professionalism, responsiveness, patience, empathy, ability to conduct a dialogue - our visit to the clinic was excellent.\nThe communication left only positive emotions."},"summary":{"positive":{"de":"Alle Erwartungen wurden mehr als erfüllt.","en":"All expectations were more than met."}}},{"id":5235,"user":{"id":18134,"name":"Natallia Pazniakova","country_code":"GB","country_name":{"de":"Großbritannien","en":"United Kingdom"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":2}],"text":{"de":"Ich hatte nach dem ersten Besuch in der Klinik einen sehr guten Eindruck. Die Wahl fiel auf die Klinik aufgrund der guten Diagnose, des vorgeschlagenen Arztes und generell der Einstellung während der Reisevorbereitung. Mir hat gefallen, dass es einen Kurator gibt, der immer in Kontakt ist und die notwendigen Tests organisiert, Fragen beantwortet, Russisch spricht. Ich habe Yana, sie hat alles schnell und effizient organisiert und es ist klar, dass sie sich kümmert. Die Klinik hat eine sehr gute Diagnose. Ich mochte den Arzt sehr - Dr. Merchik. Sehr spezifisch, sachkundig, mit viel Erfahrung. Er sagte, dass jedes Programm nach der Analyse meiner Ergebnisse individuell erstellt wird, aber während des Prozesses Änderungen vorgenommen werden können. Man sieht, dass die Klinik keine Angst davor hat, die Statistik zu verderben und schwierige Patienten wie mich aufzunehmen. Ich habe einen sehr niedrigen Eivorrat. Jetzt warte ich auf die zweite Reise und hoffe auf eine Schwangerschaft.","en":"У меня сложилось очень хорошее впечатление после первой поездки в клинику. Выбор на клинику пал из- за хорошей диагностики, предложенного врача и в целом отношения во время подготовки к поездке. Понравилось, что есть куратор который все время на связи и организовывает необходимые анализы, отвечает на вопросы, говорит на русском. У меня -Яна, она все организовала быстро, эффективно и видно, что ей не все равно. В клинике очень хорошая диагностика. Мне очень понравился врач- доктор Мерчик. Очень конкретный, знающий, с большим опытом. Сказал, что любая программа будет строиться индивидуально после анализа моих результатов, но в процессе можно будет внести изменения. Видно, что Клиника не боится испортить статистику и брать сложных пациентов как я. У меня очень низкий запас яйцеклеток. Сейчас жду второй поездки и надеюсь на беременность."},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}},"illness":{"id":52,"name":{"de":"Unfruchtbarkeit","en":"Infertility"}}},"doctor_info":{"id":608,"name":"Dariusz Mercik","alias":"dariusz-mercik"},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2019-09-19T16:46:25.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":true},{"name":"is_notification_sent","value":true},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"de":"Die Einstellung und der Wunsch, dabei zu helfen, die richtige Wahl zu treffen, haben mir sehr gut gefallen","en":"Мне очень понравилось отношение и желание помочь сделать правильный выбор"},"summary":{"positive":{"de":"Sie haben sich in einer Klinik für eine gute Diagnose entschieden, eine Untersuchung durchgeführt und sich im Laufe der Zeit mit der Diagnose befasst.","en":"Выбор на клинику пал из- за хорошей диагностики, предложенного врача и в целом отношения во время подготовки к поездке."}}},{"id":8738,"user":{"id":272318,"name":"Алла ","country_code":"PL","country_name":{"de":"Polen","en":"Poland"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":2}],"text":{"de":"Hallo! Mein Name ist Alla und ich wurde in der Glincentrum-Klinik in Polen, der Stadt Katowice, behandelt. Heute trage ich das lang ersehnte Glück! Wir sind 13,5 Wochen alt. Mein Mann und ich sind sehr glücklich und hoffen, dass alles weiterhin so wunderbar bleibt! Wir möchten uns ganz herzlich bei den Mitarbeitern der Klinik bedanken, bei allen Ärzten, die uns geholfen haben, unserem Traum näher zu kommen, danke! In der Klinik sind alle Mitarbeiter freundlich und aufmerksam, auch wenn sie die Sprache schlecht beherrschen (wir sind schließlich Ausländer), haben sich alle bemüht, uns zu verstehen und zuzuhören.Besonderer Dank gilt unserer Kuratorin Anna, die uns bei jedem Schritt geholfen hat, danke Sie! Ich möchte ein paar Worte an Paare schreiben, die sich noch immer für eine Klinik entscheiden, um ihren Träumen näher zu kommen. Ich empfehle die Klinik und weiß aus eigener Erfahrung, dass für Sie alles klappen wird! Viel Glück und Freude an alle!","en":"Hello! My name is Alla and I was treated at the Glincentrum clinic in Poland, the city of Katowice. Today I carry the long-awaited happiness! We are 13.5 weeks old. My husband and I are very happy and hope that everything will continue to be just wonderful! We would like to sincerely thank the staff of the clinic, all the doctors who helped us get closer to our dream, thank you! In the clinic, all the staff are friendly and attentive, even knowing the language poorly (after all, we are foreigners), everyone tried to understand and listen to us. Special thanks to our curator Anna, who helped us at every step, thank you! I want to write a few words to couples who are still choosing a clinic to get closer to their dreams, I recommend the clinic and I know from my own experience that everything will work out for you! Good luck and happiness to everyone!"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}},"illness":{"id":52,"name":{"de":"Unfruchtbarkeit","en":"Infertility"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2022-02-25T16:17:51.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"de":"Vielen Dank für Ihre Hilfe, ich freue mich.","en":"Thanks for your help, I'm happy."},"summary":{"positive":{"de":"Heute trage ich das lang ersehnte Glück! Über den Doktor: Besonderer Dank geht an unsere Kuratorin Anna, die uns bei jedem Schritt geholfen hat, danke! Über die Klinik: In der Klinik sind alle Mitarbeiter freundlich und aufmerksam, auch wenn sie die Sprache schlecht beherrschen (wir sind schließlich Ausländer), haben sich alle bemüht, uns zu verstehen und uns zuzuhören. Zu den Ergebnissen: Wir sin","en":"Today I carry the long-awaited happiness!About the Doctor: Special thanks to our curator Anna, who helped us at every step, thank you! About the Clinic: In the clinic, all the staff are friendly and attentive, even knowing the language poorly (after all, we are foreigners), everyone tried to understand and listen to us. About the Results: We are 13.5 weeks old. My husband and I are very happy an"}}},{"id":2575,"user":{"id":2295,"name":"Оля ","country_code":"UA","country_name":{"de":"Ukraine"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":0},{"name":"coordination","value":0},{"name":"doctor","value":0},{"name":"manager","value":5},{"name":"personal","value":0},{"name":"translation","value":0},{"name":"relative_price","value":0}],"text":{"de":"Hallo, mein Name ist Olga und ich bin dem Bookimed-Zentrum dankbar, insbesondere Pavel Horilko, der uns geholfen hat, ein Krankenhaus für künstliche Befruchtung in Polen zu finden, einen Termin vereinbart und uns Optionen zugeschickt hat, wo wir eine Unterkunft finden können Gyncentrum Klinik, wir waren schon beim ersten Termin, uns wurde ein sehr nettes Mädchen mit Dolmetscherin zur Verfügung gestellt, jetzt warten wir auf den zweiten Termin.","en":"They stood at the border for 3 hours, they drove during the daytime, they said they could stand more, they met in the clinic normally, a very good girl translator."},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}},"illness":{"id":52,"name":{"de":"Unfruchtbarkeit","en":"Infertility"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2018-12-26T09:54:16.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"summary":{"positive":{"de":"- Sie sagten, sie könnten mehr aushalten.","en":"- They said they could stand more."}}},{"id":19188,"user":{"id":710536,"name":"Kira ","country_code":"DE","country_name":{"de":"Deutschland","en":"Germany"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":2},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Gute Organisation...Sie sprechen auch Englisch und es gibt einen russischsprachigen Dolmetscher..... Die Termine sind schnell... Alle Fragen werden beantwortet und gelöst..... Die Klinik ist sehr gemütlich und neu...Das Personal ist kompetent, hilfsbereit und freundlich.... Die Klinik liegt in der schönen Stadt Krakau...und die Preise sind erschwinglich","en":"Good organisation...They also speak English and there is a Russian-speaking interpreter..... The appointments are quick... All questions are answered and solved..... The clinic is very cosy and new...The staff is competent, helpful and kind.... The clinic is in the beautiful city of Krakow...and the prices are affordable"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2025-03-20T09:44:50.211+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":true},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Gute Organisation...Sie sprechen auch Englisch und es gibt einen russischsprachigen Dolmetscher..... Die Termine sind schnell... Alle Fragen werden beantwortet und gelöst..... Die Klinik ist sehr gemütlich und neu...Das Personal ist kompetent, hilfsbereit und freundlich.... Die Klinik liegt in der schönen Stadt Krakau...und die Preise sind erschwinglich","en":"Good organisation...They also speak English and there is a Russian-speaking interpreter..... The appointments are quick... All questions are answered and solved..... The clinic is very cosy and new...The staff is competent, helpful and kind.... The clinic is in the beautiful city of Krakow...and the prices are affordable"},"what_like_text":{"de":"Schneller Service","en":"Fast service"}},"comment_about_bookimed":{"de":"Dank des Supports von Bookmed habe ich Antworten auf alle meine Fragen bekommen.... Meine Ansprechpartnerin Catherine...hat mich vor, während und nach dem Termin unterstützt...ohne diese kompetente, reaktionsschnelle Unterstützung hätte ich meine Bedürfnisse nicht ohne Stress und Probleme lösen können.... Vielen Dank für Ihre Unterstützung","en":"Thanks to Bookmed's support I got answers to all my questions.... My contact person Catherine...supported me before, during and after the appointment...without this competent, responsive support I would not have been able to solve my needs without stress and problems.... Thank you so much for your support"},"summary":{"positive":{"de":"Das Personal ist kompetent, hilfsbereit und freundlich.","en":"The staff is competent, helpful and kind."}}},{"id":18576,"user":{"id":645021,"name":"Aisha Aladab","country_code":"QA","country_name":{"de":"Katar","en":"Qatar"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":2},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Das Vertrauen und die Unterstützung, die mir während meiner Reise zuteil wurden, könnten Sie bitte die Abkürzung A.A. verwenden, anstatt meinen Namen zu nennen, da mein Mann und ich nicht wollen, dass er in die Liste aufgenommen wird.\nIch wünsche anderen Paaren viel Erfolg und eine reibungslose Reise.\nVielen Dank für alles","en":"The trust and support provided during my journey could you please use the the abbreviation A.A instead of posting my name since my husband and me don’t want \nI wish other couples great success and smooth journey \nThanks for everything"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2025-01-31T08:45:29.186+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"what_like_text":{"de":"Die Reise verlief einfach und reibungslos dank der Unterstützung und Freundlichkeit meiner Helfer.","en":"The journey was easy and smooth because of my assistance support and kindness"},"what_not_like_text":{"de":"Mangel an klarer Kommunikation in bestimmten Situationen","en":"Lack of clear communication in certain situations"}},"comment_about_bookimed":{"de":"Meine Reise verlief reibungslos und einfach","en":"It made my journey smooth and easy"},"summary":{"positive":{"de":"Danke für alles","en":"Thanks for everything"}}},{"id":15232,"user":{"id":477246,"name":"Nataliya ","country_code":"GB","country_name":{"de":"Großbritannien","en":"United Kingdom"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":2},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Ich mochte die Klinik, die moderne Ausstattung und das professionelle medizinische Personal.\nBesonderer Dank gilt meiner Koordinatorin, die immer bereit ist, mit mir in Kontakt zu bleiben und jede Frage zu beantworten. Vielen Dank an diejenigen, die eine solche Plattform geschaffen haben!","en":"I liked the clinic, modern equipment, professional medical staff.\nSpecial thanks to my coordinator, who is always ready to be in touch and solve any question. Thank you to those who have created such a platform!"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2024-05-05T17:11:35.868+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Ich mochte die Klinik, die moderne Ausstattung und das professionelle medizinische Personal.\nBesonderer Dank gilt meiner Koordinatorin, die immer bereit ist, mit mir in Kontakt zu bleiben und jede Frage zu beantworten. Vielen Dank an diejenigen, die eine solche Plattform geschaffen haben!","en":"I liked the clinic, modern equipment, professional medical staff.\nSpecial thanks to my coordinator, who is always ready to be in touch and solve any question. Thank you to those who have created such a platform!"},"what_like_text":{"de":"Professionalität des medizinischen Personals.","en":"Professionalism of the medical staff."}},"summary":{"positive":{"de":"Vielen Dank an alle, die eine solche Plattform geschaffen haben!","en":"Thank you to those who have created such a platform!"}}},{"id":3831,"user":{"id":2624,"name":"Анна ","country_code":"RU"},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":2}],"text":{"de":"Der Service in der Gyncentrum-Klinik, Katowice, hat mir sehr gut gefallen! Ich bin der Koordinatorin Yana sehr dankbar für ihre aufmerksame Haltung und Unterstützung!","en":"Loved the service at the clinic Gintsentrum, Katowice! I am very grateful to the coordinator Yana for the attentive attitude and support!"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}},"illness":{"id":52,"name":{"de":"Unfruchtbarkeit","en":"Infertility"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2019-05-17T13:11:12.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":true},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"summary":{"positive":{"de":"Das Ergebnis hat alle meine Erwartungen übertroffen.","en":"The result exceeded all my expectations."}}},{"id":9491,"user":{"id":310878,"name":"Ольга ","country_code":"DE","country_name":{"de":"Deutschland","en":"Germany"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":2}],"text":{"de":"Dies war unser erster Besuch in der Klinik. In dieser Phase sind alle sehr professionell und freundlich. Ich mochte den Arzt sehr und dachte! Ich empfehle","en":"This was our first visit to the clinic. At this stage, everyone is very professional and friendly. I really liked the doctor, thinking! I recommend"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}},"illness":{"id":52,"name":{"de":"Unfruchtbarkeit","en":"Infertility"}}},"doctor_info":{"id":608,"name":"Dariusz Mercik","alias":"dariusz-mercik"},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2022-08-24T12:57:34.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"de":"Df"},"summary":{"positive":{"de":""Ich empfehle"","en":"\"I recommend\""}}},{"id":13346,"user":{"id":380003,"name":"Ольга ","country_code":"PL","country_name":{"de":"Polen","en":"Poland"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":2},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Ich danke allen. Alles ist auf einem ordentlichen Niveau. Sie haben uns sehr geholfen. Das Ergebnis ist ein wunderschönes Baby","en":"I thank everyone. Everything is at a decent level. They helped us a lot. The result is a beautiful baby"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2023-11-10T09:22:55.876+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Ich danke allen. Alles ist auf einem ordentlichen Niveau. Sie haben uns sehr geholfen. Das Ergebnis ist ein wunderschönes Baby","en":"I thank everyone. Everything is at a decent level. They helped us a lot. The result is a beautiful baby"},"what_like_text":{"de":"Professionalität der Ärzte","en":"Professionalism of doctors"}},"summary":{"positive":{"de":"Das Ergebnis ist ein wunderschönes Baby.","en":"The result is a beautiful baby."}}},{"id":13574,"user":{"id":538532,"name":"Oksana ","country_code":"UA","country_name":{"de":"Ukraine"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":2},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Der erste Eindruck der Klinik ist gut. Die Aufmerksamkeit des Personals ist hervorragend.","en":"The first impression of the clinic is good. The staff's attention is superb."},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2023-12-03T18:26:06.966+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Der erste Eindruck der Klinik ist gut. Die Aufmerksamkeit des Personals ist hervorragend.","en":"The first impression of the clinic is good. The staff's attention is superb."},"what_like_text":{"de":"Die erste Bekanntschaft mit der Klinik hinterließ einen positiven Eindruck.","en":"The first acquaintance with the clinic left a positive impression."}},"summary":{"positive":{"de":"Die Aufmerksamkeit des Personals ist hervorragend.","en":"The staff's attention is superb."}}},{"id":16083,"user":{"id":447895,"name":"Svetlana Perets","country_code":"NO","country_name":{"de":"Norwegen","en":"Norway"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":1},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"de":"Ich empfehle allen, sich an die Klinik in Kattowitz zu wenden.","en":"I recommend everyone seek assistance at the clinic in Katowice."},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2024-07-18T17:22:50.010+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Ich empfehle allen, sich in der Klinik in Kattowitz Hilfe zu suchen.","en":"I recommend everyone seek help at the clinic in Katowice."}},"summary":{"positive":{"de":"Ich empfehle jedem, sich in der Klinik in Katowice behandeln zu lassen.","en":"I recommend everyone seek assistance at the clinic in Katowice."}}},{"id":15827,"user":{"id":492485,"name":"Sofiya Аpostolova ","country_code":"PL","country_name":{"de":"Polen","en":"Poland"}},"ratings":[{"name":"main","value":4},{"name":"consultation_arrangement","value":5},{"name":"consultation_duration","value":5},{"name":"consultation_value","value":5},{"name":"consultation_connection","value":5},{"name":"relative_price","value":1},{"name":"nps","value":10},{"name":"manager","value":4},{"name":"comfort","value":0},{"name":"doctor","value":0},{"name":"personal","value":0},{"name":"translation","value":0}],"text":{"de":"Die Behandlung ist im Gange, so weit so gut, wenn der wichtigste Moment - Befruchtung, dann werde ich mehr schreiben. Vielen Dank an die Mitarbeiter für ihre sofortige Antworten und Anfragen für Informationen!","en":"The treatment is in progress, so far so good, when the most important moment - fertilisation, then I will write more. Thank you to the staff for their immediate responses and requests for information!"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2024-06-25T13:15:34.070+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"de":"Die Behandlung ist im Gange, so weit so gut, wenn der wichtigste Moment - Befruchtung, dann werde ich mehr schreiben. Vielen Dank an die Mitarbeiter für ihre sofortige Antworten und Anfragen für Informationen!","en":"The treatment is in progress, so far so good, when the most important moment - fertilisation, then I will write more. Thank you to the staff for their immediate responses and requests for information!"},"what_like_text":{"de":"Ich war nur 2 Mal in der Klinik und sie waren sehr schnell, ansprechbar und hilfsbereit aufgrund der Entfernung und der Reisen. Bis jetzt bin ich mit allem zufrieden! Das Personal ist nett und ruhig!!!!!!","en":"I've only been to the clinic 2 times and they were very prompt, responsive and helpful due to the distance plus travelling. I am happy with everything so far! The staff are nice and calm!!!!!!"},"what_not_like_text":{"de":"Ich habe nichts dergleichen bemerkt.","en":"I didn't notice anything like that"}},"comment_about_bookimed":{"de":"Online-Arzttermin, Fragen, Antworten, Online-Zahlung, alles ist ferngesteuert, in meinem Fall ist es bequem.","en":"Online doctor appointment, questions, answers, online payment, everything is remote, in my case it is convenient."},"summary":{"positive":{"de":"Vielen Dank an das Personal für die schnellen Antworten und Auskunftsanfragen!","en":"Thank you to the staff for their immediate responses and requests for information!"}}},{"id":9851,"user":{"id":409360,"name":"Екатерина ","country_code":"PL","country_name":{"de":"Polen","en":"Poland"}},"ratings":[{"name":"main","value":3},{"name":"comfort","value":3},{"name":"coordination","value":3},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":3},{"name":"translation","value":5},{"name":"relative_price","value":3}],"text":{"de":"Schönen Tag. Ich mochte alles. Schnell und günstig. Das Mädchen mochte den Arzt und unseren Führer sehr. Uns interessiert nur ein positives Endergebnis! Eine gute Beziehung für gutes Geld ist großartig, aber ich wiederhole noch einmal, dass wir uns für das Ergebnis beworben haben, und ich hoffe, es wird uns gefallen. Wir waren nicht in den Stationen, da die Reise einen Tag dauerte","en":"Good day. I liked everything. Fast and affordable. The girl liked the doctor and our guide very much. We are only interested in a positive end result! A good relationship for good money is great, but I repeat once again that we applied for the result, and I hope it will please us. We were not in the wards, as the trip was one day"},"order":{"operation":{"id":158,"name":{"de":"In-vitro-Fertilisation (IVF)","en":"In Vitro Fertilization (IVF)"}}},"clinic_info":{"id":297,"name":"Gyncentrum Fertility Clinic","alias":"gyncentrum-fertility-clinic","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2022-11-01T15:23:48.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"de":"Alles ist gut. Was uns nicht gefiel, war, dass wir, als wir mit meinem Mann kamen, eine Weile standen, bis sich das Mädchen von der Rezeption beim dritten Mal die Zeit nahm, darauf zu achten, was jemand fragen möchte, und die Antwort zu hören. Es wurde ignoriert. Das ist eine Sache, die mir überhaupt nicht gefallen hat!!!!","en":"Everything is fine. One thing we didn't like was when we came with my husband, we stood for a while until the third time the girl from the reception took the time to pay attention to what a person wants to ask and hear the answer. It was ignored. This is one thing that I did not like at all!!!!"}},{"id":18427,"user":{"id":724278,"name":"Natalia Ishchuk","country_code":"UA","country_name":{"de":"Ukraine"}},"ratings":[{"name":"main","value":2},{"name":"relative_price","value":1},{"name":"doctor","value":2},{"name":"personal","value":3},{"name":"comfort","value":1},{"name":"coordination","value":3},{"name":"translation","value":5},{"name":"nps","value":8},{"name":"manager","value":2}],"text":{"de":"Guten Tag, ich möchte meine Geschichte über meinen Besuch in der Klinik Hyncentrum Katowice erzählen. Wir haben uns für die Zusammenarbeit mit Bookimed entschieden und uns wurde eine medizinische Koordinatorin Vera zur Seite gestellt, die diese Klinik als eine der besten empfahl. Zunächst lief alles gut, alles war klar und verständlich, wir reichten unsere Analysen ein und machten einen Termin für eine Konsultation mit einem Arzt mit Dolmetscher, die Koordinatorin schickte uns die Adresse der Klinik in Krakau und bestätigte unseren Termin. Die Reise war nicht einfach und langwierig, wir reisten durch 3 Länder, um nach Krakau zu gelangen. Wir kommen zum vereinbarten Termin und erfahren, dass der Arzt nicht in Krakau empfängt, sondern in Kattowitz arbeitet und dort auf uns wartet, was eine Stunde Fahrt bedeutet und wir keine Zeit haben. Und wir machten einen Termin einen Monat vor der Reise. Wir haben uns an die Koordinatorin Wera gewandt und gefragt, warum das passiert ist und was zu tun ist. Sie sagte, dass es sich um einen Fehler bei der Adresse und der Stadt handelt, sie war nicht über die Stadt informiert, in der der Arzt arbeitet. Vera begann, die Klinik in Katowice zu kontaktieren, um uns umzubuchen, aber es gab keine Antwort von dort und wir baten die Rezeption, uns zu helfen, die Klinik anzurufen und die Situation zu erklären, aber wegen der Sprachbarriere konnte das Mädchen unsere Situation nicht verstehen und sagte, wir sollten auf einen Dolmetscher warten, in kurzer Zeit erschien die Dolmetscherin Lilia und sie war in der Lage, unser Problem zu lösen, indem sie die Klinik anrief und uns für den nächsten Tag umbuchte, wir waren ihr sehr dankbar! Sie unterstützte uns und beruhigte uns. Natürlich war es nicht angenehm, ich war sehr nervös, denn wir hatten eine lange Reise hinter uns, und wegen eines Fehlers von jemand anderem konnten wir nicht zum Termin kommen und gingen einfach mit leeren Händen. Es war gut, dass alles geklärt wurde und wir einen Termin für den nächsten Tag hatten.\nAls wir in Kattowitz ankamen, wurden wir von der Dolmetscherin Aljona empfangen, wir unterschrieben alle Dokumente und der Arzt nahm uns in Empfang, die Konsultation mit Ultraschall dauerte 30 Minuten. Alyona übersetzte alles, der Arzt sagte wenig, tatsächlich wurde ich, nachdem ich mich auf den Ultraschall vorbereitet hatte, in einen Raum mit einer Toilette geschickt und mir wurde gesagt, ich solle herauskommen und mich auf den Stuhl setzen, ich sah, dass die Windel benutzt, zerknittert, zerrissen und nach dem vorherigen Patienten nicht gewechselt worden war, ich bat Alyona, sie zu wechseln, die Antwort war, dass sie sie nach jedem Patienten wechseln und sie sauber ist. Im Vorbereitungsraum gab es keine Liege, keinen Stuhl, keine Flüssigseife zum Händewaschen, die Atmosphäre ist eindeutig nicht die beste Klinik, ich zog mich im Stehen um. Als ich herauskam, sah ich, dass die Serviette auf dem Stuhl nach meinen Worten gewechselt wurde. Der Arzt gab mir einen Ultraschall ohne Handschuhe und es dauerte 1-2 Minuten, alles sehr schnell, die Schlussfolgerung des Ultraschalls an meinen Händen wurde mir nicht gegeben. Danach unterhielten wir uns bereits auf dem Flur mit unserer Dolmetscherin und es stellte sich heraus, dass es so etwas wie eine Online-Konsultation gibt und wir nicht 3500 km wegen eines 30-minütigen Termins reisen konnten, was wir unserem Koordinator bei Bookimed hätten mitteilen müssen. Letztendlich wurden unsere Erwartungen nicht erfüllt, die Klinik hat uns nicht beeindruckt, der Fehler des Koordinators hat uns nervös gemacht, und die Tatsache, dass wir eine Online-Konsultation hätten bestellen können, ohne viel Geld für die Reise auszugeben, war sehr ärgerlich. Aber trotz allem geben wir nicht auf, wir werden weiter auf unser Ziel zugehen, die Koordinatorin wurde ausgetauscht und jetzt ziehen wir andere Kliniken in Betracht!","en":"Good afternoon, I would like to share my story of my trip to the Hyncentrum Katowice clinic. We decided to cooperate with Bookimed and we were provided with a medical coordinator Vera, who suggested this clinic as one of the best. Initially everything went well, everything was clear and understandable, we submitted our analyses and made an appointment for a consultation with a doctor with an interpreter, the coordinator sent us the address of the clinic in Krakow and confirmed our appointment. The journey was not easy and long awaited, we travelled through 3 countries to get to Krakow. We come to the appointed date and time, and we are told that the doctor does not receive in Krakow, he works in Katowice and now waiting for us there, which is an hour's drive and we have no time. And we made an appointment a month before the trip. We contacted the coordinator Wera and asked why this happened and what to do, she said that there was a mistake with the address and the city, she was not informed about the city where the doctor was working. Vera started to contact the clinic in Katowice to re-book us, but there was no answer from there and we asked the reception to help us, to call the clinic and explain the situation, but because of the language barrier, the girl could not understand our situation and said to wait for an interpreter, in a short time the interpreter Lilia appeared and she was able to solve our problem by calling the clinic and re-booking us for the next day, we were very grateful to her! She supported us and calmed us down. Of course it was not pleasant, I was very nervous, as we had a long journey and because of someone else's mistake, we could not get to the appointment, and just leave with nothing. It was good that everything was solved and we had an appointment for the next day.\nWhen we arrived in Katowice we were met by the interpreter Alyona, we signed all the documents and the doctor took us in, the consultation with ultrasound took 30 minutes. Alyona translated everything, the doctor said little, in fact, after I went to prepare for the ultrasound, I was sent to a room with a toilet and told to come out and sit on the chair, I saw that the nappy was used, crumpled, torn, not replaced after the previous patient, I asked Alyona to change it, the answer was that they change it after each patient and it is clean. In the preparation room, there was no couch, no chair, no liquid soap to wash my hands, the atmosphere is clearly not the best clinic, I changed my clothes standing up. When I came out, I saw that the napkin on the chair was changed after my words. The doctor gave me an ultrasound without gloves and it lasted 1-2 minutes, all very quickly, the conclusion of the ultrasound on my hands I was not given. Afterwards we were already talking with our interpreter in the corridor and it turned out that there is such a service as online consultation and we could not travel 3500 km for the sake of a 30 minute appointment, which should have been reported to our coordinator with Bookimed. In the end, our expectations were not met, the clinic did not impress us, the coordinator's mistake made us nervous, and the fact that we could have ordered an online consultation and not spent a lot of money on travelling was very upsetting. 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